If you are interested in details or if you have information about innovative service approaches, you are welcome to contact

Prof. Dr. Johannes Eurich

via Email.

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This project (grant agreement nr. 290542) is supported under the Socio-economic and Humanities Programme of FP7

European FP7-Research Project “Social Platform on Innovative Social Services”



Project title

“Social Platform on Innovative Social Services”


Overall Objectives: The project shall explore the key factors for innovation in social services and develop future scenarios of social services in Europe. To find out about innovations in academic research and on the practical level is the crucial function of the “Social Platform for Innovative Social Services (InnoServ)”.

Specific Objectives: The specific objective is to establish a social platform that brings together key representatives of the research, practice and policy communities in the field of social service planning and delivery. Its objective is to assess mutually recent trends in science, practice and policy, to identify knowledge gaps and to propose research questions and agendas to address them. An important  feature of the InnoServ-project is the use of innovative, low-threshold communication means, such as films/podcasts/visual  sociology to overcome the communication gaps between research disciplines and practical work and to reach out to a wide audience of scholars, practitioners, policy makers and service users.

Project Coordinator

Prof. Dr. Johannes Eurich

Diakoniewissenschaftliches Institut (DWI) of Heidelberg University


24 months (starting date: February 1st 2012)

Financial Volume

About 1,5 Mio. Euro

Stakeholder Group

Service agencies, policy makers, associations, researchers, user organizations etc. are invited to join the platform once it is established. The discussion of what is innovative in social services in Europe and what kind of future scenarios for social services in the fields of health, education, and welfare are to be envisaged, are two key questions of the project.

Main activities and contents

The InnoServ-platform will be organized around four aspects

  • investigating, identifying, evaluating and reflecting upon innovative practice in the provision of social services across Europe,
  • identifying and systematizing the theoretical discussion on innovation in service planning and delivery,
  • linking up the empirical evidence and theoretical discourse to identify gaps, inconsistencies and demand for further research,            
  • assessing the issues identified and proposing research agendas for various aspects of service planning, provision and evaluation.

The approach of the InnoServ-platform

  • Diagnosis of the current trends and directions from literature research about social services in the fields of health, education, and  welfare and the analysis of policy documents concerning social services in Europe. This will help to identify innovative social  services that have been developed across the boundaries of these sectors.
  • The study and communication of innovative practice is managed through case studies which combine theoretical insights of the  literature research with practical aspects of innovative service ideas already put into practice. The case studies shall be used to  initiate discussions among and with stakeholders about innovative services in many different contexts in Europe. Each case will display at least one innovative service aspect or principle or a combination of several aspects. The cases will be disseminated  using new information technologies.
  • Using methodological tools to facilitate and guide the discussion, the reflection with diverse stakeholder groups will identify key  issues, gaps, demands, and give indications for further research. A wide range of varying stakeholders (professionals, users,  policy makers) at different levels (local, regional, national, European) will discuss examples of innovation provided in the case studies. Exploiting different perspectives through a methodologically grounded way is one of the heuristic approaches of the platform. 


If you are interested in details or if you have information about innovative service approaches, you are welcome to contact Prof. Dr. Johannes Eurich at The reports and results of the project will be  accessible under open access to any interested person/organization.

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Latest Revision: 2018-05-23
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